GBCORP BLOG · IT SERVICES
Software Solutions Company: What a Solution Should Include
Software that works but is not used is not a solution. A software solutions company should deliver the whole path from the old way of working to the new one, and say what that path includes in the quotation.
A software solutions company delivers working software together with everything needed for a business to use it: the data moved from the old system, staff trained, a launch planned, support in place and the result measured. Many projects deliver the code and stop, and the business discovers the rest on launch day. GBCORP plans every part of the solution in the scoping week and prices it in the quotation, so the business knows what it is buying and what it must provide.
What a solution includes
| Part | What it covers | How it is often left out |
|---|---|---|
| The software | The screens, rules and integrations that do the job | Rarely left out |
| Data migration | Customers, products, history moved and checked | Treated as the client’s problem |
| Training | Each role shown its own work, with short guides | Assumed to be obvious |
| Launch plan | Date, order of steps, who does what, how to roll back | Left to the last week |
| Support | Response times, monitoring, small changes | Sold later at a surprise price |
| Measurement | The figure the software should move, read monthly | Never agreed at all |
Data migration is a project of its own
Old data is always messier than expected: duplicates, missing fields, formats that changed over the years. GBCORP samples the data in the scoping week, writes the mapping, runs a trial migration before launch and asks the client to check a set of records. The final migration runs on launch day with counts that match.
Adoption decides the outcome
Staff go back to the old way when the new one is unclear or slower. Training per role, a guide of one page per task, a named person to ask in the first weeks, and a quick round of fixes after launch make the difference. GBCORP schedules these in the plan rather than hoping for them.
Checklist for choosing a software solutions company
- Ask for each part of the solution in the quotation, line by line.
- Ask how data migration will be checked, and by whom.
- Ask what training each role receives.
- Ask for the launch plan and the rollback step.
- Ask what support costs after launch.
- Agree the figure the solution should move.
The numbers to expect
Scoping in one week, priced on its own, ending with a solution plan and a fixed quotation for every part. A first release in eight to twelve weeks, including migration and training. Support at a known monthly figure. Customised or more complex functionality is quoted separately before any work starts.
A worked example
Consider a building-supplies distributor replacing a twenty-year-old ordering system. The new software was the easy part. The solution plan also covered eleven thousand customer records with duplicates, price lists in three formats, training for counter staff, drivers and sales representatives, a weekend launch with a rollback plan, and a figure to watch: orders placed online rather than by phone. The trial migration found the duplicates early, the counter staff trained on real orders a week before launch, and the rollback was never needed.
The launch plan, step by step
A launch plan names the date, the order of steps, who does each and how long it takes: final data migration, counts checked, accounts opened, staff signed in, the first real order placed by a named person, and the old system set to read-only. It also names the point at which the business would roll back and how. Writing the plan exposes gaps while there is still time to close them.
The first thirty days
The month after launch decides adoption. GBCORP keeps a fast lane for fixes, a named contact for staff questions and a weekly look at the figures. Small frustrations are fixed in days, before they turn into workarounds. At the end of the month, the support plan takes over and the first monthly report shows whether the solution is moving the figure it was bought for.
Training that sticks
Training is short and specific: each role sees only its own tasks, on real examples, in sessions of under an hour. A one-page guide per task stays beside the software. New staff use the same guides later, so training does not depend on who was there at launch.
Integrations as part of the solution
A solution usually touches other systems: accounting, stock, email, payments. Each connection is listed in the plan, tested before launch and documented, so the new software fits the business rather than becoming another island.
Support after the solution
Support is priced in the quotation, with response times, monitoring and an allowance for small changes. The business knows its running cost before it signs, not after the first invoice.
Ownership terms
Code in a repository the business controls, documented with every release. Cloud, data, domain and accounts in the business’s name. Migration scripts and mappings handed over with the solution. No credentials retained after a hand-over unless a support contract requires them.
Questions we hear first
Is migration always included?
It is always quoted. Some clients move their own data with GBCORP’s mapping; most ask GBCORP to do it.
Can training be remote?
Yes. Short sessions per role and one-page guides work well across locations.
What if staff resist the change?
That is usually a sign the software is slower somewhere; the first weeks after launch exist to find and fix it.
Who measures the result?
GBCORP reports the agreed figure monthly; the client confirms it from its own records.
Where to start
The GBCORP software development hub sets out the method; the GBCORP Custom App Development product is the priced starting point. For choosing the company itself, read how to choose a software development company.
GBCORP operates across 17 countries on 4 continents through six pillars: AI & IT, Innovation, Sustainability, Infrastructure, Premium Business, and EV's & Solutions.
