COMPLIANCE · COMMERCE

Refund and Returns Policy

Return windows, refund processes, and exchange policy for GBCORP purchases.

Effective 1 June 2026 · Updated 30 September 2026 · Centrally managed across the GBCORP network

Thank you for shopping with GBCORP (“Company”, “we”, “our”, “us”).
This policy applies to purchases made through gbcorp.org or any online channel directing customers to our website, including listings discovered via Google Shopping.

We aim to ensure fair treatment while protecting our products, technology, and services.

1) Eligibility Window

Unless otherwise specified on the product page, customers may request a refund within:

Software subscriptions (monthly plans): 7 days from each monthly charge, on the grounds in section 2; plans can be cancelled at any time
One-time software builds and custom development: see section 5
Physical goods: 14 days from delivery

Requests outside these periods may be declined.

2) Software & Digital Services

GBCORP software is supplied as a hosted service, not as a download or licence key, in two forms.

Monthly subscription plans (white-label apps, platforms and portals billed per month):

You can cancel at any time by writing to [email protected]. Cancelling stops the next renewal; the service, hosting and updates continue until the end of the period already paid.
Each monthly charge is final, except that a refund of that charge may be approved if the service has a verified technical fault that we cannot resolve, or is materially different from its description, and you request it within 7 days of the charge.
If a refund is issued, access for that billing period ends when the refund is made.

One-time builds and custom development (one-time branded app builds and custom app, web and AI development) are custom work under section 5: an order can be cancelled with a full refund before work starts, and is non-refundable once work has started or designs are approved.

Refunds are not granted for:

Change of mind
Lack of usage
Compatibility with devices not listed in requirements
Customer misunderstanding of features
Discounted or promotional digital items

3) Physical Products (if applicable)

To qualify:

Item must be unused
Returned in original packaging
Include proof of purchase

If the return is not due to our error or defect, return shipping costs may be deducted.

4) Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, notify us within 48 hours of delivery with photos or videos. We will repair, replace, or refund at our discretion.

5) Services, Installation & Custom Orders

Consulting, engineering, custom manufacturing, and personalized products are generally non-refundable once work has started or designs are approved.

6) How to Request a Refund

Please contact:

[email protected]

Include:

Order number
Full name
Date of purchase
Reason for request
Evidence (screenshots/photos if applicable)

Incomplete requests may delay processing.

7) Refund Processing

If approved:

Refunds are issued to the original payment method.
Banks or gateways may take 5–15 business days to complete the return.
Transaction fees charged by payment providers may be non-refundable where legally permitted.

8) Abuse Prevention

We monitor excessive or suspicious refund behavior and reserve the right to refuse service or future sales.

9) Legal Rights

Nothing in this policy overrides mandatory consumer rights under applicable law.

10) Contact

GBCORP
Website: https://gbcorp.org
Email: [email protected]

11) European Union & United Kingdom — 14-Day Right of Withdrawal

If you are a consumer resident in the European Union or the United Kingdom, you have the right to withdraw from a purchase within 14 days of receiving the goods, without giving any reason, under the Consumer Rights Directive (EU 2011/83/EU) or Consumer Contracts Regulations 2013 (UK).

To exercise this right, send a clear statement of withdrawal to [email protected] within the 14-day window. Refunds for valid withdrawals are processed within 14 days of receiving the returned goods or proof of return.

The right of withdrawal does not apply to: (a) custom-made or personalised goods; (b) digital content delivered without a physical medium where performance has begun with your consent; (c) sealed goods unsealed after delivery and not suitable for return for health or hygiene reasons.

12) Return Shipping Costs

Unless the item was damaged, defective, or incorrect on arrival, return shipping costs are the customer's responsibility. We recommend using a tracked service; we are not liable for items lost in return transit.

13) Chargebacks

Customers who initiate a payment-card chargeback or PayPal dispute without first contacting [email protected] may have their account suspended pending resolution. Chargebacks issued in bad faith, or after a successful refund has already been issued, may be referred to a collections agency.