Voice AI
Conversational AI for support, operations, and IVR replacement.
GBCORP Voice AI — conversational AI engagements built on the latest speech tech. Replace IVR systems, automate qualified support, and add voice interfaces to existing products — with the eval and quality controls to deploy responsibly.
- IVR replacement (often 30–60% cost cut)
- Multilingual out of the box
- Quality eval framework included
- Live human handoff designed in
Key advantages
Use-case scoping
Voice AI is great for some support tasks and bad for others. We start by mapping which calls a voice agent should and shouldn’t take — usually saves 6 months of trial and error.
Conversation design
Conversation flows, fallback paths, and escalation logic. Not chatbot scripts — real conversation patterns that handle interruption, correction, and ambiguity.
Speech infrastructure
Streaming ASR, real-time TTS, language detection, and silence/interruption handling. Latency optimization is the difference between feeling robotic and feeling natural.
Live handoff to humans
Designed before the AI is built: when to escalate, with what context, to which queue. The AI augments the human team, doesn’t replace them.
Evaluation & quality monitoring
Automated quality scoring across thousands of calls. Drift detection. Continuous improvement loop with labeled escalations feeding back into the agent.
Engagement details
| Languages | Multilingual out of the box (20+ languages) |
|---|---|
| Engagement type | Discovery / Pilot / Production / Operations |
| Team | Voice AI engineers, conversation designers, evaluators |
| Pilot timeline | 4–6 weeks |
| Production timeline | 10–14 weeks from pilot to prod |
| Stack | Streaming ASR, TTS, LLM orchestration, telephony integration |
| Deliverables | Agent, eval harness, escalation handoff, dashboards |
| Compliance | PII handling, call recording compliance, regulatory aligned |
| Pricing | From $20,000 |
Applications
- Customer support call centers
- IVR system replacement
- Outbound qualification calls
- Healthcare appointment scheduling
- Multilingual support across markets
- Voice interfaces in consumer products
Why GBCORP
- Latest speech tech, not 2020-era IVR
- Designed for hand-off, not full replacement
- Multilingual capability built in
- Quality eval framework prevents drift
- Delivered across 17 countries
Ideal for
- VPs of Customer Support scaling without headcount
- Operations leaders automating IVR tier-1
- Product leaders adding voice interfaces
- Healthcare and finance regulated voice flows
Request a custom quote
Every project is custom-engineered. Tell us about your application and a GBCORP Performance Consultant will respond with a tailored proposal — typically within one business day.
Read before you buy
From the GBCORP Blog, written for buyers comparing their options.
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Build with GBCORP
Beyond Voice AI — our IT Services team works across discovery, architecture, build, deployment, and ongoing engineering.
Contact GBCORPOr write to us at [email protected]
