Feedback

Q: How quickly will you respond?

We acknowledge every message within two business days and provide a substantive response within seven business days. Complex issues that need internal investigation may take longer — when that is the case, we will tell you so directly and stay in touch.

What we commit to

When you write to us, the message reaches the right people and a real person reads it. Here is what we promise in return.

Acknowledged in 2 business days

Every message receives a first reply within two business days, in your language where possible.

Read by humans

No bot queues. Real members of our team read what you write and decide what to do with it.

Routed to action

Your message reaches the team best placed to act on it — product, support, compliance, or leadership.

What you can share

Anything that helps us serve you better — here are the most common topics we hear about.

Product feedbackQuality, packaging, or experience with any GBCORP product or service.
Service experienceSales, support, billing, delivery, or onboarding — anywhere we made the journey easier or harder.
SuggestionsNew products, market opportunities, or partnership ideas you would like us to consider.
AccessibilityAnything that makes our sites, e-shop, or services hard to use for people with disabilities.
Compliance concernsQuestions about our policies, how we handle data, or any of our published commitments.

Frequently asked

Common questions about giving feedback and how we respond.

How quickly will you respond?

We acknowledge every message within two business days and provide a substantive response within seven business days. Complex issues that need internal investigation may take longer — when that is the case, we will tell you so directly and stay in touch.

Can my feedback stay anonymous?

Yes. You can write from any email address, and you do not need to tell us who you are. If you want full anonymity with legal protection (for example, reporting suspected misconduct), please use the Whistleblower & Speak-Up Policy channels instead — they include additional safeguards under EU and UK law.

What if I have an urgent issue?

For urgent commercial or safety issues, contact us by phone on +1 646 400 0143 during business hours, or write to [email protected]. For security vulnerabilities, please use our Vulnerability Disclosure Policy channel for safe-harbor protection.

Can I send feedback if I am not a customer?

Absolutely. We welcome feedback from anyone — prospective customers, partners, journalists, researchers, students, and members of the public. Honest perspective from outside our customer base is often the most valuable kind.

Will my feedback be shared internally?

Yes — that is how we act on it. Your message is routed to the team best placed to respond, which may include product, support, compliance, or leadership. Personal data is shared only with people who need to see it, in line with our Privacy Policy. We never publish your feedback externally without your explicit consent.

What if I am not happy with your response?

Reply to our message and we will escalate. If you remain dissatisfied, you may write directly to [email protected], which routes to GBCORP’s Compliance function. For data-protection complaints specifically, you also retain the right to lodge a complaint with your local supervisory authority — see the Privacy Policy for details.