GBCORP BLOG · IT SERVICES

SaaS Development Services: The Parts Nobody Budgets For

Published April 8, 2022 · 6 min read

Every SaaS budget covers the feature. Few cover billing, onboarding, tenancy, roles, analytics and support tooling, which together are most of the work. Here is the complete list of SaaS development services and what each one is for.

SaaS Development Services: The Parts Nobody Budgets For

Software as a service is a business model wearing an application. The application is what founders describe; the model is what customers pay for: sign up alone, start in minutes, pay monthly, invite a colleague, get help, leave cleanly. SaaS development services are the work of building the model around the feature, and a quotation that covers only the feature is describing a demo.

The services, complete

ServiceWhat it deliversRole in the model
Multi-tenant architectureIsolated, exportable customer data; limits per planFoundation
Subscription billingPlans, trials, upgrades, dunning, invoices, tax per marketRevenue
OnboardingSign-up to first result in minutes; defaults and guidanceActivation
Roles and teamsOwners, admins, members; invitations; audit historyAdoption inside companies
AnalyticsActivation, retention, feature use, revenue per customerThe roadmap
Support toolingCustomer view, safe impersonation, logsFast, safe help
Apps and webOne codebase for web, iOS and AndroidReach
Security and compliancePassword policy, single-use resets, access control, data export and deletionTrust
Release managementEnvironments, deployments, store publishing, monitoringReliability

What each part costs if it is missing

No dunning: revenue leaks every month from failed cards. No onboarding: sign-ups that never activate. No roles: a product used by one person per company instead of a team. No analytics: a roadmap made of opinions. No support tooling: engineers debugging by e-mail. No data export: a compliance problem at the first enterprise customer. Each is cheaper to build in release one than to retrofit under pressure.

AI inside a SaaS product

AI SaaS development adds usage-based cost to the billing model and evaluation to the release process: an assistant that costs per request must be metered, capped per plan and measured for accuracy. GBCORP builds the AI layer with the same team as the product, with evaluation sets and cost analytics from the first release.

How GBCORP delivers it

Scoping in a week, ending in a written scope and a fixed quotation for release one, which always includes tenancy, billing and onboarding. Two-week sprints on a live build. Ownership of code, cloud, store and billing accounts in the client's name. After launch, releases priced before they start and a support plan with response times. GBCORP runs its own SaaS platforms in production, so the blocks above already exist and are assembled rather than invented.

Checklist before a SaaS project

  • Plans and prices, even provisional.
  • The one result a customer must reach to activate.
  • Markets at launch: languages, currencies, tax rules.
  • Whether teams or individuals are the customer.
  • Compliance needs of the customers you want: data location, export, deletion.
  • The person who owns the analytics review each week.

The numbers to expect

A first release with the full model in eight to twelve weeks at a fixed price after a one-week scope; releases every two weeks thereafter. The priced starting point for custom development is on the GBCORP e-shop; customised or more complex functionality is quoted separately before any work starts. Track activation, week-four retention and revenue per customer from the first week.

Onboarding, the service most often skipped

Onboarding is where a SaaS product wins or loses a customer, and it is rarely in the quotation because it is not a feature. It is defaults that make the first screen useful with no data. It is a checklist that gets a new account to its first result in five minutes. It is sample content that can be deleted with one tap. It is the invitation flow that turns one user into a team. It is the e-mails, from the product's own domain, that arrive at the right moment over the first two weeks. GBCORP scopes onboarding as a named part of release one and measures it as activation from the first day.

What GBCORP's own SaaS experience adds

GBCORP runs multi-tenant platforms in production: white-label apps for many businesses on one engine, loyalty and wallet programmes, ordering and booking systems. The tenancy, billing, roles, notifications, consoles and store-publishing pipeline that a new SaaS product needs already exist and are assembled rather than written, which is why release one arrives in weeks and the engineering budget goes to the part that is genuinely new. The same experience is why the quotation includes the parts nobody budgets for: they are the parts that have already cost GBCORP its own lessons.

Security and compliance as plan features

A SaaS product sells trust, and the customers who pay most ask for proof. The foundation carries what they ask for: tenant isolation, a server-enforced password policy with single-use reset links and rate limits, roles and audit history, data export and deletion on request, and account e-mails from the product's own domain. Enterprise plans add dedicated tenants, data in a named region and single sign-on. Because these are built as plan features from release one, the sales conversation with a larger customer is a price rather than a roadmap promise.

Questions we hear first

Can we launch web-only first?

Yes. Most SaaS products start on the web and add the iOS and Android apps from the same codebase later.

Which billing provider?

Subscriptions settle through your own payment-gateway account; GBCORP takes no share of revenue.

Can enterprise customers have their own tenant?

Yes; dedicated tenants with their own data location are a plan feature.

How is AI usage billed to our customers?

Metered per request and capped per plan, with cost analytics so pricing stays profitable.

Where to start

Describe the product on the GBCORP custom app development page, or begin with the priced GBCORP Custom App Development product. For the product view of the same work, read what changes when the software is the business.

GBCORP operates across 17 countries on 4 continents through six pillars: AI & IT, Innovation, Sustainability, Infrastructure, Business Lounge, and EV's & Solutions.