Refund & Returns Policy – GBCORP

Effective date: [01/01/2026]

Thank you for shopping with GBCORP (“Company”, “we”, “our”, “us”).
This policy applies to purchases made through gbcorp.org or any online channel directing customers to our website, including listings discovered via Google Shopping.

We aim to ensure fair treatment while protecting our products, technology, and services.

1) Eligibility Window

Unless otherwise specified on the product page, customers may request a refund within:

Digital products / licenses / downloads: 7 days from purchase
Physical goods: 14 days from delivery

Requests outside these periods may be declined.

2) Digital Products & Software

Due to the nature of digital delivery, refunds are limited.

Refunds may be approved if:

The product has a verified technical defect, OR
The delivered item is materially different from its description.

Refunds are not granted for:

Change of mind
Lack of usage
Compatibility with devices not listed in requirements
Customer misunderstanding of features
Discounted or promotional digital items

If a refund is issued, access and licenses are immediately terminated.

3) Physical Products (if applicable)

To qualify:

Item must be unused
Returned in original packaging
Include proof of purchase

If the return is not due to our error or defect, return shipping costs may be deducted.

4) Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, notify us within 48 hours of delivery with photos or videos. We will repair, replace, or refund at our discretion.

5) Services, Installation & Custom Orders

Consulting, engineering, custom manufacturing, and personalized products are generally non-refundable once work has started or designs are approved.

6) How to Request a Refund

Please contact:

support@gbcorp.org

Include:

Order number
Full name
Date of purchase
Reason for request
Evidence (screenshots/photos if applicable)

Incomplete requests may delay processing.

7) Refund Processing

If approved:

Refunds are issued to the original payment method.
Banks or gateways may take 5–15 business days to complete the return.
Transaction fees charged by payment providers may be non-refundable where legally permitted.